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About

TMT First

TMT First are a Samsung accredited business partner. Over the past 10 years we have worked with major international brands to support their businesses. Our core services are built around three pillars which are Quality Control, Repair Services and Configuration & Customisation. Whether manufacturer, distributor or retailer TMT First can add value to your business.

Our History

Established in 2006 by Managing Director Adam Whitehouse, TMT First was born a tech company that specialised in software customisation for mobile phones. The boom in smartphones fueled this market and TMT First grew rapidly working with the likes of Samsung, Nokia, Three, Virgin, Huawei and Carphone Warehouse. Moving into repairs, returns management and outsourced fulfillment, TMT First became well known within the mobile industry as the company to turn to for high volume, short notice, high quality and high tech service solutions. As we head into our eleventh year, TMT First is firmly established as a key supplier to the market, with a suite of products and services which are second to none.

Our Growth

Our original office in Stoke which grew to encompass technical workshop and warehouse reached maximum capacity in 2014 which led to a relocation in 2015. Today TMT First is based in Holditch House, Newcastle-under-Lyme; Vodafone’s former regional HQ and a 40,000 square foot building which combines offices, warehouse, operations, service centre and technical workshop. Positioned close to the M6 and M1 and within an hour of four international airports, we can deliver anywhere in the UK in under 24hrs and Europe in 48hrs.

Our Credentials

We understand the importance of doing things right. That is why TMT First has been ISO9001 compliant since 2009. Our technical and operations teams undertake regular training to ensure they are qualified to deliver the very best for our customers. Lastly we have no better credentials than our customers, from Alcatel to Vodafone our customer base and testimonials reflect our ability.

Our Promise

‘We live our promises’ is not just a sign above the door. It is the mantra that our founder and Managing Director, Adam Whitehouse, enthuses everyone with at TMT First. Both internally and externally we aim to deliver what we say, to the highest standard and with passion in what we do. In a high tech industry that has in many ways become commoditised, TMT First still believes in old fashioned customer service values. We aim to become a partner to our customers, not just a supplier. We aim to continuously improve our solutions, not to offer business as usual. And we aim to exceed expectations, not to just do the job.