Sales Support & Account Manager
Job Title: Sales Support & Account Manager
Reports to: Senior Account Manager
Location: Holditch House, Newcastle-under-Lyme
Purpose of the Job:
Working across the Sales, Repair & Administration departments and using Samsung & internal systems to efficiently assist with the day to day call handling of sales & repair queries.
Duties and Responsibilities
- Effectively maintains the Samsung consumer relationship by inspiring confidence in the repair services provided.
- Responds to calls and communicates all repair enquiries and service requests to the sales teams in a professional and timely manner.
- Set up and proactively use automated systems to deliver accurate information directly to Samsung consumers and TMT customers
- Works closely with the internal repair teams to understand device status situations and inspection reports
- Working with the Sales & Administration teams to complete relevant customer administrative tasks in a timely manner.
- Understands the financial cost of repair services and ensures payment processing is completed prior to despatch.
- Set up of new supplier and customer accounts using PC system.
- Liaison with the internal teams to ensure all relevant data is captured to produce accurate and timely reports
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Working Hours: Monday to Thursday – 09:00 to 17:30. Friday 09.00 to 17.00
- A strong & competent approach to consumer telephone and email enquires
- Has an investigative mind and pays attention to detail
- Excellent communication and presentation skills with the ability to converse across all levels of seniority
- Skilled in the use of Microsoft office packages
- A ‘can do’ attitude with ability to deliver results
Apply in the first instance by sending your CV to Careers@tmtfirst.co.uk – We look forward to hearing from you.
www.samsungrepairs.com – Our Business and Consumer facing repair site.
TMT First – “We Live Our Promises“
To apply for this job email your details to firstname.lastname@example.org