Our Story

TMT First are a Samsung accredited business partner. Over the past 10 years we have worked with major international brands to support their businesses. Our core services are built around three pillars which are Quality Control, Repair Services and Configuration & Customisation. Whether manufacturer, distributor or retailer TMT First can add value to your business.

Established in 2006 by Managing Director Adam Whitehouse, TMT First was born a tech company that specialised in software customisation for mobile phones. The boom in smartphones fuelled this market and TMT First grew rapidly working with the likes of Samsung, Nokia, Three, Virgin, Huawei and Carphone Warehouse. Moving into repairs, returns management and outsourced fulfillment, TMT First became well known within the mobile industry as the company to turn to for high volume, short notice, high quality and high tech service solutions. As we head into our eleventh year, TMT First is firmly established as a key supplier to the market, with a suite of products and services which are second to none.

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Our Growth

Our original office in Stoke which grew to encompass technical workshop and warehouse reached maximum capacity in 2014 which led to a relocation in 2015. Today TMT First is based in Holditch House, Newcastle-under-Lyme; Vodafone’s former regional HQ and a 40,000 square foot building which combines offices, warehouse, operations, service centre and technical workshop. Positioned close to the M6 and M1 and within an hour of four international airports, we can deliver anywhere in the UK in under 24hrs and Europe in 48hrs.

Our Promise

“We live our promises” is not just a sign above the door. It is the mantra that our founder and Managing Director, Adam Whitehouse, enthuses everyone with at TMT First. Both internally and externally we aim to deliver what we say, to the highest standard and with passion in what we do. In a high tech industry that has in many ways become commoditised, TMT First still believes in old fashioned customer service values. We aim to become a partner to our customers, not just a supplier. We aim to continuously improve our solutions, not to offer business as usual. And we aim to exceed expectations, not to just do the job.

Samsung Logo White

” Samsung UK and TMT enjoy a partnership in Service Delivery – the foundations of which have been built on ensuring that our Enterprise and End User Customers receive the very best in service and support for the products that they have chosen to invest in. 

TMT are an authorised service partner for our mobile business and we work very closely with them to drive our service delivery proposition into our customer base. 

As a company, Samsung absolutely believe in delivering excellence in customer experience alongside a commitment to a programme of continuous improvement. Right throughout their organisation, TMT embrace and fulfil this and continue to represent Samsung with professionalism, courtesy and a loyalty to our brand and values. We are proud of our association with Adam and the team.’

Gareth Hobson, Head of Operations – Samsung.

We Repair

We service Samsung mobiles, tablets and wearables.

We Restore

We return all products to a fully functioning, factory reset condition. 

We Recycle

We ethically dispose of waste with full traceability.

We Replace

We supply replacement devices when repair is not viable.

We Put Our Planet First

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