Our services can support your own as a white label solution to enhance your overall customer offering.
We are first and foremost a device repair centre looking to partner directly with the IT sector.
As a service centre we have a direct relationship with Samsung, Apple, Microsoft and JCB Toughphone. Our business is ingrained in working with manufacturers to provide industry leading repairs for our partners.
With Samsung we have pioneered Mobile Component Repair (MCR), using less components to repair devices and as a result saving money and valuable resources. As an innovation led business, this is just one example of how we strive to be the best.
Working, non-working and beyond economical repair (BER), TMT First will buy back your old devices providing you with additional revenue which can be spent on your core services. Whether it’s a handful of devices or hundreds, we can give you a competitive price. Likewise, if you are looking to purchase graded devices to reduce your fleet costs at TMT First we can supply also.
We also appreciate every organisation is different, and as a result we have flexible systems and SLA’s. Our bespoke client portal gives access to full data reporting which means live device status information – keeping your business fully in the picture. This is a full end to end solution which allows the entire repair process and logistics to be managed digitally.
The Account Management Team at TMT First are on hand five days a week to help with any requests or issues you may have. Whether that is looking into additional services on offer, status updates on repairs or managing replacement devices.
At TMT First we pride ourselves on customer service, putting our clients’ needs front and centre, we’re big enough to deliver on every measurable, but small enough to be flexible.
Lastly, should you need our device shredding service, it is exactly as it sounds, a dedicated machine grinding the device to small pieces, from which valuable metals can be extracted and recycled. The remainder of the components and plastics are also recycled as TMT First has a zero-landfill policy.
In addition, at TMT First we partner with Blackbelt360 to provide a certified data wiping service, to guarantee your data security. So should there be any value left in your devices, we can data wipe and then repurpose, return or buyback.
