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From our 43,000 sq ft service centre in Staffordshire, TMT First processes over 250,000 devices per annum and has 70+ skilled technicians on hand to repair mobile phones, tablets, laptops and wearables.
With a number of direct vendor partnerships, we have the training, tooling, diagnostics and access to genuine parts to ensure our tech repairs are industry leading. In addition we have worked with the Institute for Apprenticeships Tech Education (IfATE) to develop the Digital Device Repair Technician Apprenticeship – an industry first.
Our technicians undertake internal and external training, to such a level that TMT First have been pioneers of Mobile Component Repairs (MCR) which enables repairs of Samsung devices using fewer components. This saves our customers money on repair costs and helps the environment by using less resources. As of October 2024 we have saved over £1.3m in repair costs and 25,000 batteries.
We are firm believers of ‘keeping technology alive for longer’ and a ‘repair don’t replace’ philosophy. With protection and repairs a modern smartphone can give between 6-8 years service, passing through a number of owners. At TMT First we are leading the industry in our innovative approach to service and repairs, whether it’s one phone or 1000.
Providing excellent customer service is at the core of what we do. That’s why when you work with us you will get a dedicated Account Manager, so you have one point of contact at all times.
Let us take care of the collection and return of devices, giving you complete peace of mind.
All our repairs are performed under service level agreements (SLA’s) which set out the timescales and responsibilities agreed between us and our clients.
