Mobile Device Repairs - TMT First

Mobile Device Repairs

TMT First is an official Apple, Microsoft and Samsung service partner. Repairs are the heart of our business.

From our 43,000 sq ft service centre in Staffordshire, TMT First processes over 250,000 devices per annum and has 70+ skilled technicians on hand to repair mobile phones, tablets, laptops and wearables.

 

Our repair services include:

Direct OEM Partnerships

With a number of direct vendor partnerships, we have the training, tooling, diagnostics and access to genuine parts to ensure our tech repairs are industry leading. In addition we have worked with the Institute for Apprenticeships Tech Education (IfATE) to develop the Digital Device Repair Technician Apprenticeship – an industry first.

 

Mobile Device Repairs
Mobile Component Repair - TMT First

Industry Innovators

Our technicians undertake internal and external training, to such a level that TMT First have been pioneers of Mobile Component Repairs (MCR) which enables repairs of Samsung devices using fewer components. This saves our customers money on repair costs and helps the environment by using less resources. As of October 2024 we have saved over £1.3m in repair costs and 25,000 batteries.

Sustainable Technology

We are firm believers of ‘keeping technology alive for longer’ and a ‘repair don’t replace’ philosophy. With protection and repairs a modern smartphone can give between 6-8 years service, passing through a number of owners. At TMT First we are leading the industry in our innovative approach to service and repairs, whether it’s one phone or 1000.

Why work with TMT First?

Dedicated Account Management

Providing excellent customer service is at the core of what we do. That’s why when you work with us you will get a dedicated Account Manager, so you have one point of contact at all times.

Free Collection & Returns

Let us take care of the collection and return of devices, giving you complete peace of mind.

Service Level Agreements

All our repairs are performed under service level agreements (SLA’s) which set out the timescales and responsibilities agreed between us and our clients.

What our customers say

devices processed every year
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