Menu
Through our commitment to quality, sustainability and customer service excellence, we strive to be the UK’s most trusted and respected company providing technology lifecycle services.
We repair, refurbish and recycle devices to build a more sustainable future for technology. Every year we process around 200,000 products including phones, wearables, tablets, accessories and laptops. We are also a Samsung approved partner.
All our repairs go through quality control – not just once but twice, through our inbound and outbound teams. They carry out an extensive 52-point quality inspection to ensure software configuration requirements are fully met.
We understand that data security is business critical. All data and confidential information from your mobiles, tablets and laptops is permanently wiped with our 100% secure service. Our in-house shredding service also means we can physically destroy devices on site.
We buy and sell new, refurbished and various graded devices across all operating systems, makes and models. All of our mobiles come with a 2 year warranty and next day delivery as standard.
We know that switching to a new vendor can sometimes take time. With us, you don’t need to worry. Integrating with TMT is quick and easy, so we’ll make sure that when you start working with us – there is no downtime.
TMT First understands that when a customer sends in their mobile device to an insurance company for repair – they want it back, fully fixed as quickly as possible.
We also understand that reducing the cost of a claim is of paramount importance. TMT First is here to help you with both.
Our team of highly skilled mobile device technicians will help you cut the cost of claims by quickly assessing devices and helping you to verify legitimate claims.
We will repair your customers’ devices quickly and efficiently so there is always a fast turnaround at the best price possible. If we can’t replace cost effectively, we’ll replace it with our superfast service.
We work with world leading manufacturers and operators on a daily basis, giving us a unique understanding of exactly what is needed. We also know that each customer has different requirements – that’s why we make sure tailored service level agreements are put in place.
Excellent customer service, high-quality, a fast turnaround, seamless processes and full traceability are at the very core of what we do.
We work with the UK’s leading mobile telecoms retailers and wholesalers to provide exactly what they, and their customers need.
Through asset recovery, buying and selling devices and trade in we have access to large stock volumes across all makes and models.
This includes new, refurbished and various graded devices which go through a 52-point quality check process. Strict processes also ensure devices have been 100% data wiped and are of course fully GDPR compliant.
If you have mobile fleets that you are looking to dispose of, recycle, repair or resell we can help.
Every month our highly skilled mobile device technicians process around 20,000 devices and that figure is growing month on month.
Operating and managing large quantities of mobile devices for clients – can be problematic when they get broken or they become beyond repair, and we understand the need to repair and/or replace these devices as quickly as possible.
Every SME is different and need varying levels of support or service. That’s why we tailor our service level agreements to make sure each company’s exact requirements are being met. They will also have their own dedicated account manager to ensure processes are seamless and everything is aligned.
Our dedicated client portal also gives each SME full access to real-time information at any time, as the entire repair process can be monitored digitally.
We understand that mobile devices are a key enabler for your staff to do their job properly especially if they are working flexibly or from home.
If their device goes wrong, is lost, damaged or stolen it can cause significant disruption, so a quick, efficient repair or replacement with a fast turnaround is vital.
Our highly skilled mobile device technicians ensure that repairs are made quickly and effectively to ensure your staff receive their devices back as soon as is possible.
We know how much our emergency services rely on mobile devices to do their job and with fleets of thousands we understand how important it is to make sure they’re fully operational. Integrating with TMT is quick and easy, so we’ll make sure that when you start working with us – there is no downtime.
We know that speed is of the essence and that as a blue light service, repairs need to be fully fixed and returned as quickly as possible.
TMT First will repair devices efficiently so there is always a fast turnaround at the best price possible. If we can’t replace cost effectively, we’ll replace it with our superfast service – and we’ll always be on hand to make sure your pool of spare devices is fully replenished and operational.
Our client portal gives blue light services access to full data reporting meaning you will be able to see live device status information – keeping you in the picture.
We understand that GDPR compliance and data security is absolutely vital for our emergency services and have strict processes in place to ensure that all regulations are met.
BASEO (trading as E-Trade Tech Ltd) is a London-based electronics retailer, founded back in 2011.
For over 15 years, we’ve supported DVB Ltd by carrying out device repairs to a high standard and within a specified time frame.
See how we’ve been working with Keele University to create a more sustainable mobile industry.
We are committed to playing our part to build a more sustainable mobile industry, which is responsible for an estimated 1% of all CO2 emissions globally releasing 580 million tonnes of CO2 annually.
Keeping technology alive for longer is vital as approximately 80% of a mobile phone’s CO2 emissions come from its manufacture, not its subsequent use. Therefore, extending the life of devices, rather than replacing them has huge environmental benefits. As well as reducing CO2 emissions, we are also offsetting.
Through our partnership with Ecologi – we plant a tree for every device we repair. To date we have planted more than 25,000 trees and have offset more than 160 tonnes of CO2 and those figures are growing all the time. We have also committed to planting a total of 1 million trees by 2032 by signing up to the million-tree pledge.
