Why Insurers Choose TMT First
TMT First has decades of experience in working with the insurance industry, want to know why we are considered the best? In a nutshell, it’s because we can reduce the average cost per claim and therefore save our insurance partners money.
What Services do TMT First offer Insurers?
TMT First has been working closely with the insurance industry for over a decade, providing a variety of services relating to the repair, replacement and grading of tech devices.
- Claims Management Services: We offer end to end claims processing, from a bespoke management portal to initial triage and acceptance/decline based on the terms of the policy. This helps our insurance partners reduce the cost of claims by verifying what is and what isn’t legitimate. The first line of defence for reducing our partners cost per claim. For out of policy repairs we can still offer a solution to assist with customer satisfaction scores.
TMT First also offer warehousing of stock so should a replacement be needed to satisfy a claim, we can ship immediately to ensure customer satisfaction.
- Repair: We are big enough to provide a first-class service to our insurance industry clients, but small enough to be flexible to their needs. From creating bespoke processes and SLA’s to ensuring our technicians have the latest training, tooling and diagnostics. We can work on a contract or ad-hoc basis, and flex to our clients demands. Feel free to test us out.
TMT First have worked closely with Samsung on Mobile Component Repairs (MCR) which further reduce repair costs. This is achieved by using fewer components in the process of a repair – so good for cost per claim and good for the planet!
- Supply & Buyback: Alternatively, we can source replacement stock on behalf of our insurance partners. In addition, we can process and grade any insurance replacement stock which our partner’s purchase. Should any partner devices be BER or just not up to insurance standards, we can buyback excess stock.
Our MI and systems integration are second to none and fully flexible, plus we are open to external auditing should it be requested.
- Disposal: Should our insurance partners require disposal, our device shredding is exactly as it sounds, a dedicated machine grinding the device to small pieces, from which valuable metals can be extracted and recycled. The remainder of the components and plastics are also recycled as TMT First has a zero-landfill policy.
What Tech does TMT First repair for Insurers?
At TMT First we partner directly with Microsoft, Apple and Samsung, plus other OEM’s. Our highly skilled technicians can repair phones, wearables, tablets and laptops for our insurance partners. We have access to genuine parts, tooling and diagnostics, to ensure our end product is the very best possible.
What Credentials does TMT First hold?
TMT First are ISO9001, ISO14001 and ISO45001. In addition we undertake regular internal and external audits, are GDPR compliant and police checks. We integrate with Samsung GSPN, Apple GSX and Microsoft for reporting back to our insurance partners.
In Conclusion
TMT First are the ideal tech repair and processing partner for the insurance industry. Our experience, services, skillset, supply partners and credentials are aligned with the needs of the insurance industry. So please get in touch with our account management team.