Service and Maintenance Agreements

Do you manage a fleet of devices?

Do your repair prices fluctuate as well as the SLA’s provided to you by the service centre? Would you benefit from knowing your costs and repair investment in advance?

At TMT First we offer a repair plan for device fleets. Depending on your requirements, we can tailor a service plan to include a specific number of repairs per month, year or the duration of the contract. We can agree pricing and service levels in advance.

Tailored Service Agreements

As a result, fleet managers can benefit from:

  • In and out of warranty repairs
  • Accidental damage repairs
  • One off cost to include a fixed number of repairs
  • Agreed service level in terms of repair time
  • Account Manager for ease of contact and rapid resolution

Our service plans are designed to fit our client and not the other way around, so after a consultation and understanding of previous repair requirements, we can design a service and maintenance contract to suit your fleet.

Take the uncertainty out of your fleet repairs with a service plan from TMT First.

Why work with TMT First?

Dedicated Account Management

Providing excellent customer service is at the core of what we do. That’s why when you work with us you will get a dedicated Account Manager, so you have one point of contact at all times.

Free Collection & Returns

Let us take care of the collection and return of devices, giving you complete peace of mind.

Service Level Agreements

All our repairs are performed under service level agreements (SLA’s) which set out the timescales and responsibilities agreed between us and our clients.

What our customers say

devices processed every year
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trees planted and counting
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