Track repairs from initial assessment right through to customer delivery. With TMT Connect you can save time and effort while getting accurate and on time status information.
TMT Connect is a free to use software portal available to our customers as part of our commitment to customer excellence. TMT Connect only requires basic telephone training and then you are up and running.
Designed with our partners in mind and utilising over 20 years of experience, TMT Connect is developed to streamline the repair process for partners who require multiple repairs.
Key Features of TMT Connect include:
From receipt of devices and online repair quotes to diagnostics, technician repair, QC and shipping; you can see where each of your devices is on the partner portal.
Receive an alert when we have shipped your device (with tracking information) and when we have produced a quote for your device repair, for you to answer via the portal.
Analyse your repair history, percentage of BER (beyond economical repair) or your spend with TMT first
TMT Connect is available 24/7/365
TMT Connect is being constantly developed to improve the features on offer to our partners, these now include and are ready to use:
You can deliver a single batch of devices and we can then deliver to individuals using either DPD or Royal Mail. You can provide individual shipments in bulk or manually input directly into TMT Connect
Upload your IMEI numbers before you ship your devices for repair. TMT First can identify whether the device is iCloud locked or Blacklisted, saving you time and money before you ship. Plus our IMEI check will identify the model, name and serial number.
Creative a hierarchy of Administrators who access TMT Connect and allocate permissions accordingly. Essential for compliance and to reduce potential errors.
A range of partners use TMT Connect. Whether you are a Manufacturer, Network Operator, Distributor, Reseller, Tech Fleet Manager (enterprise or public sector), Blue Light organisation or IT Reseller – TMT Connect is a perfect management tool.
TMT Connect can be used as a stand-alone management portal or using an API be integrated into your existing CRM.*
TMT Connect reduces administration and speeds up the service and repair process, automating and providing a self-service solution to many processes which otherwise would be manual and time intensive.
*Compatibility checks may be needed.
Providing excellent customer service is at the core of what we do. That’s why when you work with us you will get a dedicated Account Manager, so you have one point of contact at all times.
Let us take care of the collection and return of devices, giving you complete peace of mind.
All our repairs are performed under service level agreements (SLA’s) which set out the timescales and responsibilities agreed between us and our clients.
