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We understand the challenge of ensuring your customers stay connected with no downtime. We also understand how managing and upgrading a device fleet can detract from your core business of supplying airtime, comms systems and value added software and services.
We are first and foremost a device repair centre looking to partner directly with the mobile and comms sector. Our direct agreements cover the majority of devices sold in the UK, in addition we have access to components for all other brands.
As a service centre we have a direct relationship with Samsung, Apple, Microsoft and JCB Toughphone. Our business is ingrained in working with manufacturers to provide industry leading repairs for our partners.
With Samsung we have pioneered Mobile Component Repair (MCR), using less components to repair devices and as a result saving our clients money and valuable resources. As an innovation led business, this is just one example of how we strive to be the best.
Working, non-working and beyond economical repair (BER), TMT First will buy back old devices providing you or your clients with additional revenue which can be spent on additional services. Whether it’s a handful of devices or hundreds, we can give you a competitive price. Likewise, if you are looking to purchase graded devices for your clients at TMT First we can supply also.
We also appreciate every organisation is different, and as a result we have flexible systems and SLA’s. Our bespoke client portal gives access to full data reporting which means live device status information – keeping your business fully in the picture. This is a full end to end solution which allows the entire repair process and logistics to be managed digitally.
We have a team of Account Managers to look after your business needs, and can create flexible solutions should you need it. We also integrate with all our manufacturer partners, providing even more analytics and information.
Take the uncertainty out of repair costs and supplier service levels with a service agreement from TMT First. Whether your fleet is in or out of warranty, you require software or hardware repairs, we can tailor an agreement to suit your organisation for complete peace of mind.
The advantage of a service and maintenance agreement with TMT First are fixed costs, defined SLA’s with an Account Manager and a repair service to suit your organisation.
Lastly, should you need our device shredding service, it is exactly as it sounds, a dedicated machine grinding the device to small pieces, from which valuable metals can be extracted and recycled. The remainder of the components and plastics are also recycled as TMT First has a zero-landfill policy.
We also partner with Blackbelt360 to provide secure data wiping services. So if you wish to repurpose devices you can be assured all data is removed in advance.
