Service and Maintenance Agreements

Do you manage a fleet of devices?

Do your repair prices fluctuate as well as the SLA’s provided to you by the service centre? Would you benefit from knowing your costs and repair investment in advance?

At TMT First we offer a repair plan for device fleets. Depending on your requirements, we can tailor a service plan to include a specific number of repairs per month, year or the duration of the contract. We can agree pricing and service levels in advance.

Tailored Service Agreements

As a result, fleet managers can benefit from:

  • In and out of warranty repairs
  • Accidental damage repairs
  • One off cost to include a fixed number of repairs
  • Agreed service level in terms of repair time
  • Account Manager for ease of contact and rapid resolution

Our service plans are designed to fit our client and not the other way around, so after a consultation and understanding of previous repair requirements, we can design a service and maintenance contract to suit your fleet.

Take the uncertainty out of your fleet repairs with a service plan from TMT First.

Why work with TMT First?

Direct Accreditations

As a direct partner of Apple, Samsung and Microsoft repair quality is guaranteed. Your devices are repaired with genuine parts, trained technicians, OEM tooling and diagnostics.

Data Security

Cyber Essentials Plus, Police Vetted and Approved Facility and ISO27001, rest assured your data security is in good hands. We also offer certified data wiping.

Service

Dedicated account management, self-serve repairs portal, average repair time of 1.7 days and flexible terms. TMT First is the preferred partner of insurers, retailers and distributors.

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