The benefits of partnering with TMT First include enhanced customer service, reduced administration, an incremental profit stream and a ‘stickier’ customer experience.
So what services do IT Resellers benefit from?
Repair
First and foremost we are a device repair centre looking to partner directly with the IT sector.
At TMT First we have direct relationships with Apple, Microsoft, Samsung and more. Our business is focused on working with manufacturers to provide industry leading repairs for our partners.
With Samsung we have pioneered Mobile Component Repair (MCR), using less components to repair devices and as a result saving money and valuable resources. As an innovation led business, this is just one example of how we strive to be the best.
Our significant stockholding of spare parts and access to the latest tooling and diagnostics enables TMT First to offer industry leading SLA’a and repair times. This ensures your customers devices are repaired and returned as soon as possible.
Supply & Buyback
Working, non-working and beyond economical repair (BER), TMT First will buy back your old devices providing additional revenue, which can be spent on your core services. Whether it’s a handful of devices or hundreds, we can give you a competitive price. Likewise, if you are looking to purchase graded devices to reduce your fleet costs at TMT First we can supply.
Management
We appreciate every organisation is different, and as a result we have flexible systems and SLA’s. Our bespoke client portal TMT Connect gives access to full data reporting which means live device status information – keeping your business fully in the picture. This is a full end to end solution which allows the entire repair process and logistics to be managed digitally.
Data Wiping & Disposal
TMT First partner with Blackbelt360 to offer secure and certified data wiping, essential if a device is to be repurposed following a repair or refurbishment.
Should you need our device shredding service, it is exactly as it sounds, a dedicated machine grinding the device to small pieces, from which valuable metals can be extracted and recycled. The remainder of the components and plastics are also recycled as TMT First has a zero-landfill policy.
If you are an IT Reseller or Asset Management organisation contact the team at TMT First to see how we can help your business.