About TMT First
Authorised Samsung Repair Centre
TMT First are an authorised Samsung Repair Centre. Over the past 10 years we have worked with major international brands to support their businesses. Our core services are built around three pillars which are Quality Control, Repair Services and Configuration & Customisation. Whether manufacturer, distributor or retailer TMT First can add value to your business.
Established in 2006 by Managing Director Adam Whitehouse, TMT First was born a tech company that specialised in software customisation for mobile phones. The boom in smartphones fuelled this market and TMT First grew rapidly working with the likes of Samsung, Nokia, Three, Virgin, EE and Carphone Warehouse. Moving into repairs, returns management and outsourced fulfilment, TMT First became well known within the mobile industry as the company to turn to for high volume, short notice, high quality and high-tech service solutions. As we head into our fifteenth year, TMT First is firmly established as a key supplier to the market, with a suite of products and services which are second to none.
” Samsung UK and TMT enjoy a partnership in Service Delivery – the foundations of which have been built on ensuring that our Enterprise and End User Customers receive the very best in service and support for the products that they have chosen to invest in.
TMT are an authorised service partner for our mobile business and we work very closely with them to drive our service delivery proposition into our customer base.
As a company, Samsung absolutely believe in delivering excellence in customer experience alongside a commitment to a programme of continuous improvement. Right throughout their organisation, TMT embrace and fulfil this and continue to represent Samsung with professionalism, courtesy and a loyalty to our brand and values. We are proud of our association with Adam and the team.’
Gareth Hobson, Head of Operations – Samsung.
We service Samsung mobiles, tablets and wearables.
We return all products to a fully functioning, factory reset condition.
We supply replacement devices when repair is not viable.
We ethically dispose of waste with full traceability.