What Services Does TMT First Offer Mobile & Telecoms Resellers?
1. Repair: We are first and foremost a device repair centre looking to partner directly with the mobile and comms sector. Our direct agreements cover the majority of devices sold in the UK, in addition we have access to components for all other brands.
As a service centre we have a direct relationship with Samsung, Apple, Microsoft, and JCB Toughphone. Our business is ingrained in working with manufacturers to provide industry leading repairs for our partners.
We repair phones, tablets, wearables and laptops.
With Samsung we have pioneered Mobile Component Repair (MCR), using less components to repair devices and as a result saving our clients money and valuable resources. For this service we received a Mobile Industry Award for ‘Sustainability Initiative’. As an innovation led business, this is just one example of how we strive to be the best.
2. Supply & Buyback: working, non-working and beyond economical repair (BER), TMT First will buy back old devices providing you or your clients with revenue which can be spent on additional services. Whether it’s a handful of devices or hundreds, we can give you a competitive price. Likewise, if you are looking to purchase graded devices for your clients at TMT First we can supply also.
3. Management: We also appreciate every organisation is different, and as a result we have flexible systems and SLA’s. Our exclusive client portal gives access to full data reporting which means live device status information – keeping your business fully in the picture. This is a full end to end solution which allows the entire repair process and logistics to be managed digitally.
4. Service & Maintenance: take the uncertainty of repair costs, service levels and suppliers out of the equation with a service agreement from TMT First. Whether your fleet is in or out of warranty, you need software or hardware repairs, we can tailor an agreement to suit you. Complete peace of mind.
5. Disposal: Lastly, should you need our device shredding service, it is exactly as it sounds, a dedicated machine grinding the device to small pieces, from which valuable metals can be extracted and recycled. The remainder of the components and plastics are also recycled as TMT First has a zero-landfill policy.
Why Choose TMT First?
TMT First was established in 2006 by our founder, Adam Whitehouse, who has lived and breathed tech for even longer. Over time we have developed into one of the UK’s leading service centre’s (if not the leading), winning awards, direct vendor agreements, public and private sector contracts. We offer Mobile and Telecoms Resellers:
- Qualified & Authorised technicians who are both OEM trained and undergo our own rigorous training. Only TMT First has developed an Apprenticeship scheme working with the education service, dedicated to digital device repairs.
- Direct Agreements with Samsung, Microsoft and Apple ensure quality, value and speed and as a result Mobile Resellers can depend on TMT First. We have access to the latest training, tooling, diagnostics and parts to provide the highest quality repairs.
- Support from dedicated Account Managers, the TMT Connect partner portal, SLA’s for our partners and bespoke processes, TMT First is big enough to deliver economies of scale but small enough to be flexible.
- Competitive pricing for repairs, buyback, disposal, data wiping and all our services is benchmarked regularly to ensure we are highly competitive.
- Quality in our products and services. At TMT First our QC is second to none and we back up competitive pricing with quality of output.
In Conclusion
TMT First offers Mobile & Telecoms Resellers a full suite of services to support the secondary device market. A service and repair specialist, TMT First also offers the sale and purchase of devices, device wiping, disposal, management services and more.
At TMT First our clients include networks, OEM’s, public sector, enterprise, insurance industry and more, which is a testament to our customer service. Speak with our business team today.