Introduction
Do you manage a fleet of mobile phones? Do you have high replacement and repair costs? Is your fleet admin a nightmare? At TMT First we don’t just repair technology products, we offer mobile phone device maintenance agreements to take the headache out of fleet management.
What is a Mobile Phone Device Maintenance Agreement?
Many organisations, both public and private sector, operate a fleet of technology including mobile phones and tablets. New devices typically come with a two-year warranty (one year for iPhone) which covers manufacturing defects (but not accidental damage).
Insurance is also available, which is payable regardless of whether you make a claim. Insurance may include accidental damage, loss and theft (usually subject to an excess).
A mobile phone device maintenance agreement is a third way, a plan designed to cover accidental damage and out of warranty repairs for a fixed price. The agreement is designed to eliminate the uncertainty of repair costs, provide a framework for customer service and account management, making mobile phone repair and maintenance a whole lot easier.
Is a Mobile Phone Device Management Agreement for me?
If you manage an estate of tech including phones, tablets, laptops and wearables; and keep your devices longer than the warranty period, an agreement may be the solution for you.
Additionally, if variable repair costs, administrative resources to chase repairs, poor account management and repair delays are all issues you suffer from, then a mobile phone device management agreement is definitely for you!
Who should take out a Device Agreement?
Private enterprise and public sector, mobile phone and comms resellers, emergency services all can benefit from a tailored device management agreement. Anyone with a fleet of 100+ devices could benefit.
Benefits of a Mobile Phone Device Management Agreement
There are a number of benefits to taking out an agreement with TMT First which include:
- Warranty Repairs – TMT First can undertake both in and out of warranty repairs and include this in the tailored plan.
- SLA & Standardised Process – the customer journey and agreed repair timescale will be agreed for all devices.
- Accidental Damage – water damage, smashed screens, these devices can be included too.
- Account Management – a single point of contact to manage, chase up and escalate any issues.
- TMT Connect – access to our online portal to track repairs and status.
What is included and what does it cost?
Based on your current mobile phone fleet, projected growth and current repair history, TMT First will calculate the number of repairs required over a determined period (12, 24 or 36 months).
From this information we will calculate a monthly plan, so for the client there is a fixed cost. Each agreement is tailored for your mobile phone fleet, so in simple terms the value of the phone will drive the overall monthly plan.
Why TMT First?
TMT First is a repair partner for Apple, Microsoft and Samsung, which means we have access to the latest diagnostics, tools, training and components to deliver industry leading service and repairs.
In addition we also repair most other technology brands with the same high quality, skill and attention to detail. So at TMT first we have you covered.
Our technicians are highly trained, and TMT First have worked with the Institute for Apprenticeships Tech Education (IfATE) to deliver a brand-new course. The ‘Digital Device Repair Technician Apprenticeship’, officially launched in February 2024 as a result of TMT First’s passion to recognise the profession.
How do I take out a Mobile Phone Device Maintenance Agreement?
Our service plans are designed to fit our client and not the other way around, so after a consultation and understanding of previous repair requirements, we can design a mobile phone device maintenance agreement to suit you.
TMT First will provide a full proposal tailored to your organisation, based on your device fleet, service level requirements, repair process and budget.
Get in touch with the team at TMT First and find out more.
